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【对话8：打电话更正账单错误】
Hello. Can I help you?
I need to talk with someone about my bill.
Okay. Hold on the line. James will be with you in just a moment.
Thanks.
Hi, this is James in customer sevice. What can I do for you?
Hi, James. The bill I received yesterday for my home cable TV service is wrong.
What’s your account number?
200508.
Okay. The reqular monthly charge should be $65.
Right. But yesterday I got a bill for $85.
The cable TV company charged you an extra $20 because of your late payments for the last two months.
Oh, I see. Thanks.
No problem.
您好。我能帮您什么？
是关于我的账单的问题。
好的。请稍等。詹姆斯会来解决您的问题。
谢谢。
您好，我是客户服务部的詹姆斯。我能为您做什么？
你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。
您的账号是什么？
200508.
每月的费用应该是65美元。
对的，但是账单上是85美元。
有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。
哦，是这样啊。谢谢。
不必客气。 |