| 标题 | 数字语音服务 |
| 内容 | A I’m so frustrated! 真扫兴！ B what’s wrong,Jim? 怎么了，Jim? A I called the electronics shop to find out what time they close,and it took me twenty minutes to get what I wanted! 我给电器店打电话问他们什么时候关门，可我花了二十分钟才弄清楚。 B Twenty minutes just to find out what their business hours are? 二十分钟才查出他们的营业时间？ A yes.They have some sort of digital receptionist.So when I called in ,a machine told me to push a button for the department I wanted to be transferred to. 是的。他们使用的是数字语音服务。我打进电话后，机器告诉我按一个键接通要找的部门。 B Oh,I hate getting voicemail instead of a person.What did you do? 我不喜欢语音服务。你当时是怎么办的？ A I just kept pushing buttons.I was transferred to customer service,but there a machine told me to choose between technical help,warranty information,or price information. 我不停地（根据提示）按键。先是接通的客户服务部，可机器让我按键选择技术服务，保修信息或是价格信息。 B Couldn’d you choose to be transferred to a real person? 难道你就不能选择接通服务人员？ A Eventually I did get to a real person.I found out the closing time,but by then the store had already closed! 最后，终于有个人接了我的电话。我知道了关门时间，但是那时已经关门了。 |
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