| 标题 | 我送洗的衣服呢? |
| 内容 | A Room service.What can I do for you? 客房部。我能为您做什么吗？ B This is room 2012. Where is my laundry?You promised to send to me this morning. 这是房间2012。我送洗的衣服呢？你们承诺今天早晨会送来的。 A Well,let me check for you. I am sonry,sir. They mistook your order as a normal one.Actualty it's an express laundry,is that right? 让我查一下。很抱歉，先生。工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗？ B Yes,I ordered the express service． 是的，是要求速洗的。 A Sir,we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later. Is that all right? 先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢？ B That's fine. 可以。 |
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