标题 | 这条裙子不能退货只能更换 After-sale service |
内容 | A Can I help you? 有什么需要帮忙的吗? B Yes, I have a complaint to make. 恩,我有点意见。 A What's the problem? 有什么问题吗? B I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt. 上周我在你们店里买了这条 裙子。这是什么名牌啊!线头都松了!不管怎么说,我想要退货。 A I'm sorry. They are not refundable. But we can exchange it for you, OK? 对不起,它们是不能退的。 但我们可以给您换一条,行吗? B OK. 好吧。 A Wait for a moment. I think we have another one…Here you go. 稍等一下。我想我们还有 一件……这就是。 B But this one is blue. Mine is red. 但这条是蓝色的。我的是红 色的。 A Sorry, lady. This is the only one we've got now. How about we fix it up for you? 对不起,小姐。我们现在 只剩这件了。我们帮您补一下怎么样? B That's certainly good. When will it be ready? 那好啊。什么时候能补好? A It will be ready tomorrow. 明天就能补好。 B That's quick. 那挺快的。 A Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that. 那到时候来吧,把这张发 票带上。恐怕这一次我们得收您20块钱。 B What! 什么! |
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