| 标题 | 接电话&打电话英语口语对话：我可以换件毛衣吗 |
| 内容 | A：Hello. Thank you for calling Spend Mart.您好。感谢您致电Spend Mart。 B：Is this the Customer Service Desk?请问是客户服务柜台吗? A：Yes. How can I help you?是的。我能为您做什么? B：I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?一周前我在你们的店里买了一件毛衣。标着是12号，可实际上是10号。我能换一件吗? A：Do you have the receipt with you?请问您还留着收据吗? B：Yes, I do.是的。 A：I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。 B：Thank you very much.谢谢。 A：You’re welcome.别客气。 |
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